Shipping & Returns

WHEN WILL YOU SHIP MY ITEMS?

Items take 4-5 business days to process, US orders will arrive between 3-5 business days after shipped. Orders shipped to Canada will ship between 6-10 business days.

We will notify you as soon as it has been shipped.

HOW WILL I KNOW MY ITEMS HAVE BEEN SHIPPED?

When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

WHAT COUNTRIES DO YOU SHIP TO?

Currently we ship to the U.S. and Canada

I AM LOCATED OUTSIDE OF THE US, WILL I BE CHARGED WITH CUSTOM OR DUTIE FEES?

Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred.

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you may do so within 24 hours of order placed.

MY ITEM ARRIVED DAMAGED/INCORRECT

We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 5 business days with photos of damaged product, so that we may proceed with a claim and replacement.

In the rare event that an item arrives to you incorrect i.e wrong size, misspelled etc. please contact us immediately and we'll do everything to make it right.

You can email us directly here.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Some items purchased at the same time may/will be
sent in separate packages. However, you will receive all items in the specified delivery times.
Please keep this in mind when receiving deliveries.

DO YOU EXCEPT RETURNS?

Returns must be made within 15 days of delivery and be in their original packaging with no signs of use. You will receive a credit minus shipping charges.

NO RETURNS OR EXCHANGES for clothing items including robes, shirts or any personalized items. This includes items with names, initials, monogram, or customized products.

THE TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT

Lucky Maiden is not responsible for missing or damaged packages resulting from errors made by shipping carriers. In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. We recommend filing a claim with the carrier, and we will be happy to assist in filing a claim or provide any information needed.