Shipping & Returns
WHEN WILL YOU SHIP MY ITEMS?
Items take 3-5 business days to process, and will arrive between 5-7 business days after shipped. We will notify you as soon as it has been shipped.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Some items purchased at the same time may/will be
sent in separate packages. However, you will receive all items in the specified delivery times.
Please keep this in mind when receiving deliveries.
CAN I CHANGE OR CANCEL MY ORDER?
If you wish to change or cancel your order, you may do so up until the
time that your order has shipped. Once your order has shipped, we no
longer have the ability to make changes or to cancel the order.
In the rare event that an item arrives to you damaged or incorrect, please contact us immediately here and we'll do everything to make it right! Notification must be within 5 business days of receiving your item/s.DO YOU EXCEPT RETURNS?
Absolutely! If you are not completely satisfied with your purchase, we have made the return process easy. All returns have a RMA (return merchandise authorization) number. You can inquiry about a RMA number by contacting us here.
Returns must be made within 30 days of delivery and be in their original packaging with no signs of use. You will receive a credit within 7-10 business days.
Unfortunately, we do not accept returns for personalized items.
THE TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT
Lucky Maiden is not responsible for missing or damaged packages resulting from errors made by shipping carriers. In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. We recommend filing a claim with the carrier, and we will be happy to assist in filing a claim or provide any information needed.